Privacy Policy

Effective Date: September 29, 2026
Last Updated: September 29, 2026

Precision 360 Hail (“Precision 360 Hail,” “we,” “us,” or “our”) respects your privacy and is committed to responsibly handling the personal information entrusted to us.

This Privacy Policy explains how we may collect, use, disclose, retain, and protect information when you visit precision360hail.com, submit a form, schedule an appointment, request an inspection, communicate with us, or use our automotive hail repair services.

By using our website or voluntarily providing information to Precision 360 Hail, you acknowledge the practices described in this Privacy Policy.

Information We Collect

The information we collect depends on how you interact with Precision 360 Hail and the services you request.

Information You Provide to Us

We may collect information you voluntarily provide when you submit a form, request an appointment, schedule an inspection, contact us, begin a repair, or otherwise communicate with our team.

This information may include:

• First and last name
• Email address
• Telephone number
• Mailing or service address
• Vehicle year, make, and model
• Vehicle Identification Number (VIN), when necessary
• Vehicle mileage
• Information about vehicle damage
• Photographs or videos of your vehicle
• Appointment information
• Repair information
• Insurance company information
• Insurance claim information you choose to provide
• Communications with our team
• Customer service requests
• Warranty information
• Other information you voluntarily provide

We encourage you to provide only information reasonably necessary for us to assist you.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically through cookies, analytics technologies, server logs, pixels, and similar technologies.

This information may include:

• IP address
• Browser type
• Device type
• Operating system
• Referring website or source
• Pages viewed
• Time spent on pages
• Links or buttons clicked
• Approximate location derived from an IP address
• Date and time of website visits
• Website interactions
• Advertising or campaign attribution information
• Other technical information regarding your use of the website

We may use this information to operate and improve the website, understand visitor behavior, measure marketing performance, diagnose technical problems, and protect our website and systems.

How We Use Personal Information

Precision 360 Hail may use personal information for legitimate business purposes, including to:

• Respond to inquiries
• Schedule appointments and inspections
• Provide automotive hail damage repair services
• Communicate regarding your vehicle
• Provide repair updates
• Provide customer service
• Assist with the repair-related insurance process
• Prepare and maintain repair documentation
• Communicate regarding estimates or repair requirements
• Provide information regarding deductible assistance
• Provide information regarding loaner car assistance
• Administer warranty requests
• Process payments and transactions
• Maintain customer and business records
• Send requested information
• Operate and improve our website
• Analyze website performance and traffic
• Measure advertising and marketing effectiveness
• Prevent fraud, abuse, or unauthorized activity
• Maintain the security of our website and systems
• Comply with applicable laws and legal obligations
• Establish, exercise, or defend legal claims
• Protect the rights, property, and safety of Precision 360 Hail, our customers, employees, and others

We may also use information for other purposes disclosed to you when the information is collected or when otherwise permitted by applicable law.

Cookies and Similar Technologies

Precision 360 Hail may use cookies, pixels, tags, analytics tools, and similar technologies to operate, secure, analyze, and improve our website.

These technologies may help us:

• Remember website preferences
• Understand website traffic
• Analyze visitor interactions
• Improve website functionality
• Diagnose technical issues
• Measure advertising performance
• Measure conversions
• Determine how visitors reach our website
• Support security and fraud prevention
• Provide or measure relevant advertising

Most browsers allow users to control or delete cookies through browser settings.

Blocking certain cookies may affect the functionality or performance of portions of our website.

Where required by applicable law, additional choices or consent mechanisms may be provided regarding certain cookies or tracking technologies.

Analytics

Precision 360 Hail may use third-party analytics services, including services such as Google Analytics, to understand how visitors interact with our website.

Analytics providers may collect information regarding website visits, devices, browsers, traffic sources, and website interactions through cookies and similar technologies.

We may use this information to understand website performance, improve our content and services, identify technical issues, and measure the effectiveness of our marketing.

Advertising and Conversion Tracking

Precision 360 Hail may use online advertising platforms and conversion-measurement technologies to promote our services and understand the effectiveness of our advertising.

These technologies may help us determine whether someone interacted with an advertisement, visited our website, called our business, submitted a form, or completed another relevant action.

Depending on the technology involved, advertising providers may process information according to their own privacy policies and terms.

Where required by applicable law, users may be provided with choices regarding certain advertising or tracking activities.

Telephone Communications

If you provide Precision 360 Hail with your telephone number, we may use it to respond to your inquiry and communicate regarding requested services.

This may include communications concerning:

• Appointment scheduling
• Vehicle inspections
• Repair status
• Insurance repair information
• Vehicle pickup or delivery
• Customer service
• Warranty matters
• Other communications related to services you requested

Where appropriate consent has been provided, communications may include telephone calls and text messages.

SMS and Text Message Privacy

If you opt in to receive SMS or text messages from Precision 360 Hail, we may use your mobile telephone number to communicate regarding your inquiry, appointment, inspection, vehicle repair, customer service request, or other communications you agreed to receive.

Mobile information will not be shared with third parties or affiliates for their own marketing or promotional purposes.

Information may be provided to service providers when necessary to deliver text messages or operate our communications systems.

Text messaging originator opt-in data and consent information will not be shared with third parties for their own marketing or promotional purposes.

Consent to receive marketing text messages is not a condition of purchasing goods or services.

Message frequency may vary.

Message and data rates may apply.

You may opt out of applicable text communications at any time by replying STOP.

Reply HELP for assistance or contact Precision 360 Hail directly.

Carriers are not liable for delayed or undelivered messages.

How We Disclose Personal Information

Precision 360 Hail does not sell personal information for money.

We may disclose information when reasonably necessary to operate our business, provide requested services, complete vehicle repairs, or comply with applicable law.

Service Providers

We may disclose information to companies that perform services on our behalf, including providers of:

• Website hosting
• Website maintenance
• Customer relationship management systems
• Appointment scheduling
• Telephone services
• SMS and text messaging
• Email services
• Payment processing
• Analytics
• Advertising and conversion measurement
• Data storage
• Information technology
• Cybersecurity
• Other business support services

These providers may receive information necessary to perform services on our behalf.

Insurance-Related Parties

When appropriate in connection with your repair, we may exchange relevant information with insurance companies, adjusters, claims administrators, or other parties involved in documenting or processing the repair.

Precision 360 Hail does not determine insurance coverage. Coverage decisions are made by the applicable insurance carrier according to the customer’s policy and claim.

Repair and Transportation Providers

We may disclose information to parts suppliers, vendors, repair-related providers, transportation providers, rental providers, subcontractors, or other parties when reasonably necessary to provide requested services.

Legal and Safety Disclosures

We may disclose information when reasonably necessary to:

• Comply with applicable law
• Respond to lawful legal process
• Respond to a court order or governmental request
• Protect our legal rights
• Investigate suspected fraud
• Protect our website or systems
• Enforce applicable agreements
• Protect the safety of customers, employees, or others

Business Transactions

Information may be transferred as part of a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, subject to applicable law.

Categories of Third Parties

Depending on your interactions with Precision 360 Hail, categories of third parties to whom information may be disclosed include:

• Website and hosting providers
• CRM and communications providers
• Analytics providers
• Advertising and measurement providers
• Payment processors
• Insurance-related parties
• Repair-related vendors
• Parts suppliers
• Transportation providers
• Professional advisors
• Government or legal authorities when legally required

The particular parties involved depend on the services you request and how you interact with our business.

Sale of Personal Information and Targeted Advertising

Precision 360 Hail does not sell personal information in exchange for money.

Some state privacy laws, however, define a “sale” more broadly than a traditional exchange of information for money and may regulate certain disclosures made for advertising or other consideration. Texas, for example, defines a sale to include certain transfers for monetary or other valuable consideration, while providing exceptions for disclosures necessary to provide services requested by a consumer. Texas Attorney General

If Precision 360 Hail engages in processing that constitutes a sale, targeted advertising, or another activity carrying an applicable statutory opt-out right, we will provide the disclosures and choices required by applicable law.

Data Security

Precision 360 Hail uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

No website, network, electronic transmission, or information-storage system can be guaranteed to be completely secure.

Accordingly, while we take reasonable measures to protect information, we cannot guarantee absolute security.

Data Retention

Precision 360 Hail may retain personal information for as long as reasonably necessary to accomplish the purposes for which it was collected and to satisfy legitimate business or legal requirements.

Retention periods may depend on:

• Our relationship with you
• Vehicle repair records
• Warranty requirements
• Customer service needs
• Insurance-related documentation
• Financial and accounting obligations
• Tax requirements
• Fraud prevention
• Legal obligations
• Potential disputes
• Enforcement of agreements

When appropriate, information may be deleted, anonymized, or retained for a longer period when required or permitted by law.

State Privacy Rights

Depending on your state of residence and applicable law, you may have certain rights regarding your personal information.

These rights may include the ability to:

• Confirm whether we process your personal information
• Access certain personal information
• Correct inaccuracies
• Request deletion of certain personal information
• Obtain a portable copy of certain personal information
• Opt out of certain sales of personal information
• Opt out of certain targeted advertising
• Opt out of certain qualifying profiling activities
• Appeal certain decisions concerning a privacy request
• Exercise other rights provided by applicable state law

The availability and scope of these rights depend on the law applicable to you and whether that law applies to Precision 360 Hail.

For example, the Texas Data Privacy and Security Act provides covered Texas consumers with rights that include access, correction, deletion, portability and opt-outs from qualifying targeted advertising, sales of personal data, and certain profiling. The Act became effective July 1, 2024. Texas Attorney General

Other states have enacted their own comprehensive privacy laws, and their applicability thresholds, exemptions, rights, and business obligations vary. IAPP.org

Precision 360 Hail will process qualifying privacy requests in accordance with applicable law.

How to Exercise Your Privacy Rights

To submit a privacy request, contact Precision 360 Hail using the contact information provided at the bottom of this Privacy Policy.

Please clearly identify that your communication concerns a privacy request and describe the right you would like to exercise.

We may request information reasonably necessary to verify your identity and process the request.

Where required by applicable law, we will respond within the applicable statutory timeframe.

For businesses covered by the Texas Data Privacy and Security Act, authenticated consumer requests generally must be answered without undue delay and within 45 days, subject to a permitted extension when reasonably necessary. Texas law also requires an appeal process when a covered controller declines a request. Texas Attorney General

If applicable law gives you a right to appeal our decision regarding a privacy request, you may submit an appeal by contacting us and clearly identifying the communication as a Privacy Request Appeal.

We will not unlawfully discriminate or retaliate against you for exercising applicable privacy rights.

Third-Party Websites and Services

Our website may contain links to websites, platforms, review services, social networks, scheduling systems, or other services operated by third parties.

Precision 360 Hail does not control the independent privacy practices of those third parties.

When you leave our website or interact directly with a third-party service, information you provide may be governed by that party’s privacy policy and terms.

We encourage you to review those policies before providing personal information.

Children’s Privacy

Precision 360 Hail’s website and services are intended for individuals seeking automotive repair services and are not directed toward children under 13.

We do not knowingly collect personal information online from children under 13 without appropriate authorization.

If we learn that we have collected personal information from a child under 13 in circumstances prohibited by applicable law, we will take reasonable steps to delete the information.

Do Not Track and Opt-Out Preference Signals

Some browsers provide a traditional “Do Not Track” setting.

Because there is no single universally adopted standard governing traditional Do Not Track signals, our website may not respond uniformly to those signals.

Certain states separately require covered businesses to recognize qualifying universal opt-out mechanisms or preference signals. Where such requirements apply to Precision 360 Hail and its processing activities, we will honor applicable legally recognized signals as required by law. State privacy laws increasingly include obligations surrounding these mechanisms, though the requirements vary by jurisdiction. IAPP.org

Changes to This Privacy Policy

Precision 360 Hail may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, legal requirements, or privacy practices.

When we update this policy, we will revise the Last Updated date at the top of the page.

When required by applicable law, we may provide additional notice regarding material changes.

We encourage visitors to periodically review this Privacy Policy.

Contact Precision 360 Hail

If you have questions about this Privacy Policy, our privacy practices, or would like to submit an applicable privacy request, contact:

Precision 360 Hail
1333 Ben Richey Dr
Abilene, TX 79602
Phone: (325) 268-8787
Website: precision360hail.com